Terms and Conditions
Payments will be pre-authorised at the time of placing an order. No goods shall be supplied without payment. As the jeans will be made especially for you, payment will be taken from your chosen payment method when you place your order.
We use Shopify secure payment gateway; they handle the transaction on our behalf and as such we do not at any time gain access to your full payment method details, except your address which is necessary in order for us to fulfil your order. We do not store credit card details nor do we share customer details with any 3rd parties
When we have the items of your order in stock it is dispatched quickly. We use DHL, for exports, unless instructed otherwise. We send you an email when your order has been dispatched.
You will be responsible for any import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.
Items ordered that are in stock should be dispatched within 24 hours of the order being placed. Nama Denim holds limited stock in our factory and sometimes your order maybe placed in a queue to be manufactured, we will try and inform you if this is the case and when you can expect delivery.
Claims arising from damage, delay or partial loss of the goods in transit must be made in writing to Nama Denim within seven working days of delivery. Nama Denim shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by Nama Denim, promptly return any of the goods subject to any claim and any packing materials securely packaged to Nama Denim for examination.
- If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, Nama Denim shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.
- If the Customer establishes that any of the goods are defective Nama Denim shall at its option, replace them with similar goods or allow the Customer credit for their invoice value.
- In no circumstances shall the liability of Nama Denim to the Customer under this condition exceed the invoice value of the goods.
Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags still attached.
To complete your return, we require a receipt or proof of purchase.
If you would like to return your item please send an email to firstname.lastname@example.org before shipping the item back to us.
Nama Denim reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade and size.